Cancellation policy
CANCELLATION POLICY
1. StoneX reserves the right to terminate the contract or restrict the Subscriber’s access at any time, without refund, in the event of unauthorized retransmission of any Content to third parties, competition, potential operational risk, security breaches, violation of StoneX’s values or internal policies, breach of any clauses of the Agreement, outstanding payments, or legal infractions.
2. StoneX reserves the right to terminate the contract, for any reason, by notifying the Subscriber at least one (1) month in advance. In the event of cancellation without observing the notice period mentioned above, StoneX will refund the amount of the contract proportionally to the unprovided service period. The provisions of this item do not apply in cases of infraction or breach of the conditions outlined above, which may result in immediate cancellation without prior notice.
3. If the Subscriber fails to make the payment for the contracted service by the due date, StoneX may suspend the Subscriber’s access to the services, cancel the Subscriber’s subscription/purchase order, and consider the outstanding amounts as overdue and subject to credit reporting.
4. The Subscriber will be notified and given a period of up to 15 (fifteen) days from the due date to resolve the outstanding payment. If payment is not received by StoneX within this period, StoneX may take appropriate legal measures, including reporting the Subscriber’s name to credit protection agencies such as SPC, Serasa, and other relevant entities. A late payment penalty of 2% (two percent) of the outstanding amount will be applied, in addition to interest of 1% (one percent) per month, or fraction thereof, calculated pro rata from the due date until the effective payment date.
5. The Subscriber may cancel the report subscription at any time by accessing the "Manage My Account" client area on the StoneX website (https://shop.stonex.com/) and following the provided instructions. For monthly report subscriptions, cancellation will result in immediate termination of access and cessation of recurring charges. For annual subscriptions, the Subscriber will retain access until the end of the current billing cycle, with no refund for the unused period except where the Subscriber validly exercises a withdrawal or cancellation right during the Trial Period.
6. Course cancellations may be made within 7 (seven) calendar days from the date of purchase, with a full refund of the paid amount. Except as otherwise provided herein, after this period, no refund will be issued and the full amount must be paid, regardless of Content access or course progress. The Subscriber may cancel the course at any time by accessing the “Client Area” on the StoneX website (https://shop.stonex.com/).
7. CONSUMER WITHDRAWAL RIGHTS (EU AND UK)
A. Where the Subscriber is a consumer resident in the European Union (EU) or the United Kingdom (UK), the Subscriber has the right to withdraw from or cancel the subscription within fourteen (14) days from the date of conclusion of the contract, without providing any reason.
B. StoneX offers a contractual trial period of at least fifteen (15) days from the date of activation of the subscription (the “Trial Period”). During the Trial Period, EU and UK consumers may exercise their statutory withdrawal right or otherwise cancel the subscription without charge.
C. Where the Subscriber exercises their withdrawal right or cancels during the Trial Period, the will be terminated and no fees will be payable, provided cancellation occurs before the end of the Trial Period.
D. The Subscriber may exercise the right of withdrawal or cancellation through the online withdrawal/cancellation function made available on the website, in the client area or by contacting StoneX support. We will require basic identifying details from you to process the withdrawal or cancellation. If you fail to provide such details we shall not be able to process your request.