Frequently Asked Questions (FAQs)
Do I need any prior knowledge to take the course?
Do I need any prior knowledge to take the course?
Don't worry! The course covers everything from basic fundamentals to advanced market analysis techniques, so you'll have all the knowledge necessary to follow the content, even without prior experience. This course is for all knowledge levels, from beginners to experienced professionals who want to add more robustness to their decision-making.
How do I ask questions during the course?
How do I ask questions during the course?
During the course access period, you can send your questions about the lessons to the StoneX instructors through the official channels.
How long do I have access to the course?
How long do I have access to the course?
You will have 12 months of access to the course from the date of purchase. After this period, access will be automatically terminated.
Does the course have any bonuses?
Does the course have any bonuses?
Yes, when you purchase the course, you receive free access for a limited time to StoneX's market intelligence reports on the relevant market, which provide in-depth analysis and perspectives. The duration of access varies depending on the chosen course:
Coffee Course: 2 months of access to the Brazil Market Intelligence Premium Coffee reports.
Fertilizer Course: 1 month of access to the Brazil Market Intelligence Premium Fertilizer reports.
This benefit is valid only for active clients, meaning those with up-to-date course payments. If there is a payment delay, access to the course and bonus reports will be suspended.
Please refer to the course page for more information about this benefit.
Where can I watch the classes?
Where can I watch the classes?
Our online course gives you the flexibility to study at your own pace and according to your routine. You can watch the classes through our Market Intelligence platform, using your computer, tablet, or smartphone. You will receive instructions to access the course platform by email after your purchase.
I still have questions about the course. How can I get in touch?
I still have questions about the course. How can I get in touch?
You can contact our support team via email at inteligencia@stonex.com, WhatsApp, or by phone at (19) 3515 2371.
What is the cancellation policy?
What is the cancellation policy?
Course cancellations can be made within 7 (seven) calendar days after the date of purchase, with a full refund of the amount paid. After this period, there will be no refund. The contracting party may cancel the course at any time by accessing the customer area on the StoneX website.